Terms and conditions

Peachey Lane AS is a company which rent out campervans. As a registered company with legal and other requirements, the specific terms and conditions listed below is necessary to protect both you as a customer and the company as the rental car provider.

When completing a booking with Peachey Lane Campers, you are accepting the terms and conditions listed below.

THE PARTIES

The provider is Peachey Lane Campers AS, Peter Blegers vei 21, 1387 Asker, support@peacheylanecampers.no, +47 9517 3341, Org. no. 926579460 and is hereinafter referred to as the provider.

The buyer is the consumer who makes the order and is hereinafter referred to as the buyer / buyer.

DEFINITIONS

Peachey Lane AS is for these Terms and Conditions referred to as Peachey Lane Campers.

CAMPERVAN BUSINESS HOURS

Between the hours of 09:00 am and 4:00 pm.

VEHICLE DROP-OFF AND PICK-UP TIMES

From 09:00 to 12:00 is the drop-off time, if not something else is agreed. Pick-up time is from 15:00 to 18:00, if not something else is agreed.

DEFINITIONS

Peachey Lane AS is for these Terms and Conditions referred to as Peachey Lane Campers.

AFTER-HOURS PICK-UP

Can be made by prior written arrangement only. In the case of another key pick-up please contact Peachey Lane Campers email: support@peacheylane.no to get a written arrangement and confirmation.

LATE DROP-OFF

Camper vans returned one day later or more than the arranged date on the contract/booking will be charged an additional day rate as per contract/booking in addition to a 500 NOK late fee for every started hour(s) returns to late. In addition, any revenue lost, or costs incurred because of the vehicle being returned late will be charged separately. This is not negotiable and will be deducted from your security deposit.

RESERVATIONS AND PAYMENTS

Reservations can be made through the online booking system on peacheylanecampers.no.The total payment shall be made at the point of booking. Upon completing an online booking through our website, the customer/hirer will be requested to pay the rent and in addition asked to pay a deposit for the booking.

We will not issue invoices. All payments will be made through Vipps, MasterCard, Visa Card, American Express and any other cards accepted by Stripe (our payment system providers).

All transactions will be processed in Norwegian Crowns (NOK). Peachey Lane Campers does not charge credit card surcharge fees.

DELIVERY

Delivery takes place when the buyer, or his representative, has picked up the van.

HELPLINE

In case of non-emergency questions and requests, please post this on the web site chat and we will respond as soon as we can.

In case of an emergency, please call our administration at +47 95 17 33 41 or call our insurance partner (IF insurance) for roadside assistance number +47 21 49 24 00.

Any problems associated with the campervan, including equipment failure, must be reported to Peachey Lane AS soon as possible and within 24 hours to give Peachey Lane Campers the opportunity to rectify the problem during the rental period.

Failure to notify Peachey Lane Campers will compromise any claims for compensation. We do not accept liability for any claims submitted after this period. If Peachey Lane Campers is either not contacted or the customer/hirer does not allow Peachey Lane Campers the opportunity to rectify the problem during the rental period, the customer/hirer agrees that the problem is of such a minor nature that the customer/hirer makes no claim for loss of time in respect of the rental period.

The customer/hirer agrees that Peachey Lane Campers is not responsible for any claims made by the customer/hirer after the return of the campervan/vehicle. Note: It can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening hours and/or spare parts and Peachey Lane Campers will not provide refunds due to delays in obtaining parts for repairs.

DEFECTS

MINIMUM DAY RENTALS

The minimum rental period varies dependent on season:

20 June – 20 August minimum 4 nights
21 August – 19 June minimum 2 nights

RENTAL TIME EXTENSIONS

Rental period extensions are at the discretion of Peachey Lane Campers management and rely entirely on future demand and availability. Any request for an extension must be communicated as soon as possible and approved by Peachey Lane Campers. If approved, the additional rental time, needs to be booked on peacheylanecampers.no.

RESTRICTION OF DRIVING RANGE

The customer/hirer can drive within Norway. If the customer/hirer want to drive outside of Norway extra charges will apply and this must be agreed by Peachey Lane Campers well in advance to arrange for additional insurance and road assistance.

EARLY DROP-OFF

There is no refund available for the unused portion of the rental period should the vehicle be returned earlier than contractually agreed on the rental agreement.

WHEN BOOKING

Please check the campervan you have booked on our website. The website will show the customer/hirer all the details of the campervan, including the manufacturer, make, model, year model, and inclusions.

DAILY HIRE CONDITIONS

The rental fee is calculated per nights of rental.

VEHICLE MODEL AND SIZE

All Peachey Lane Campers campervans are advertised openly and honestly on our website with an accurate description of age, size and carrying capacity of the vehicle.

All campervans are supplied in direct relationship to models booked by the customer/hirer. Any cancellation or refusal to take the vehicle that was booked is classed as a cancellation on the day of pick-up and will not be entitled to a refund under any circumstance.

PICK-UP INSPECTION

An inspection of the vehicle should be conducted by the customer/hirer upon pick-up. The inspection should cover external panel and windscreen, inventory supplied and internals of the campervan. If the customer/hirer notices any problems or damages it should be reported to Peachey Lane Campers immediately.

In the case of any issues upon pick-up inspection, please inform Peachey Lane Campers immediately to provide Peachey Lane Campers the opportunity to rectify any points prior to departure.

Once the campervan is picked-up and taken from the pick-up location, the customer/hirer agrees that they have received the vehicle in satisfactory condition and no refunds will be provided for issues with the time of pick-up condition of the vehicle from this point forward.

CANCELLATIONS / WITHDRAWAL

Cancellations until 30 days before you pick-up will be refunded 100% of your fully payment. From 30 days before until 15 days before your pick-up 50% will be refunded of your fully payment. Unfortunately, we do not provide refunds for cancellations made 14 days or closer to you pick-up.

VEHICLE SUBSTITUTIONS

Peachey Lane Campers reserves the right to upgrade to a higher rated vehicle at no extra cost.

DRIVERS

A current motor vehicle driver’s licence (similar to class B in Norway) is required from all drivers and must be produced in person on pick-up or sent by email to Peachey Lane Campers. A translation of the driver’s licence is also required if it is not in English.

UNAUTHORISED AND PROHIBITED USE

The following persons must NOT drive the campervan.

Any person who is not identified on the Rental Agreement.
Any person whose blood alcohol concentration exceeds the lawful percentage.
Any person whose driver’s licence has been cancelled or suspended.
Any person who is under the influence of legal or illicit drugs.
Any person who holds a learner’s permit or a probationary license.
All insurance cover will be void if any of the above terms are breached.

DRIVERS AGE

The minimum age for the person who is driving one of Peachey Lane Campers’ vans is 21 years old.

CREDIT CARD TRANSACTIONS

We accept Vipps, MasterCard, Visa Card, American Express and any other cards accepted by Stripe (our payment system providers). All transactions will be processed in Norwegian Crowns (NOK). Peachey Lane Campers does not charge credit card surcharge fees.

TOLL ROADS

There are three options for payment of Toll Roads.

Bring your own AutoPASS tag and register it to the rented van at start of hire.
At start of hire, the customers new register with AutoPASS for the rented van on net. At end of rented period, the customer ends the agreement with AutoPASS. No tag necessary.
Peachey Lane Campers will charge you, based on AutoPASS registered passing after the end of the rental period. The amount will be deducted from you deposit reservation and a NOK 150 fee will apply. If the AutoPASS is lost or damaged during the hire, a replacement cost of 500 NOK will be charged.

Charges for ferries are charged separately from AutoPASS.

INSURANCE

All Peachey Lane Campers campervans have Compulsory Third Party insurance cover. CDW (Collision damage waiver) is mandatory in Norway and provides compensation for bodily injuries caused by vehicles.

USE OF INSURANCE

The self-risk deductible fee for every customer is 6000 NOK and will be taken from the card used when booking or claimed from the customer before the rental period ends. Peachey Lane Campers reserve the rights to claim the self-risk fee in post to the rental period if it is not being claimed during the rental period.

All Peachey Lane Campers vehicles have Comprehensive Insurance cover, this covers damage to the vehicle, theft of the vehicle, collision, malicious damage, weather damage, road assistance and rental car if needed.

The customer/hirer is liable for the cost of damage to the vehicle or third-party property damage up to the amount of the SECURITY DEPOSIT/BOND held unless classified as a SINGLE VEHICLE ACCIDENT or the contact has been breached.

SECURITY DEPOSIT/BOND

Peachey Lane AS has the right to claim a deposit of 6000 NOK at the point of pick-up for all drivers. This payment will be held as a bond for all accidents, damage, cleaning fees and administration charges for traffic violations. If the customer/hirer has multiple accidents during the hire, then a new security deposit/ will be required after each accident. If the deposit is not being claimed by Peachey Lane AS, the driver is still responsible for every part in this agreement.

For security purposes, only a credit card, cash or debit card with credit functions can be used to provide a security deposit. The credit card holder is jointly and severally liable for all damage to the rental vehicle.

SECURITY DEPOSIT/BOND RETURN

The Security deposit is fully refundable when the vehicle is returned to the correct location in a clean, full tank of fuel, no outstanding AutoPASS fees and in undamaged condition. The security deposit will be returned to your credit card within two weeks after the completion of your rental.

WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT

The charges as set out here is not final. Should a written and/or a calculation error occur, the customer/hirer authorises Peachey Lane Campers to charge their credit card for any shortage, or in case of overpayment, receive payment from Peachey Lane Campers.

TAXES AND GOVERNMENT CHARGES

All charges are inclusive of 25% VAT.

GAS

The gas bottle supplied is not always supplied full on pick-up but is refilled by Peachey Lane Campers frequently. A refill can be purchased by the customer/hirer. The gas bottle is not to be used in conjunction with any appliances (Lamps, BBQs etc.) not provided by Peachey Lane Campers. The customer/hirer is fully responsible for any damage to Peachey Lane Campers property caused by incorrect usage of the gas bottle and gas fittings.

FUEL

Regular Diesel is to be used for f the vans from Peachey Lane Campers. Fuel is to be refilled by the customer/hirer when required and returned. Peachey Lane Campers shall deliver a full tank of fuel to the customer/hirer at pick-up and customer/hirer shall deliver back the campervan/vehicle with a full tank. The fuel economy of each individual vehicle may vary depending on several contributing factors including but not limited to how the vehicle is driven, tyre pressure, weather and vehicle loading. Peachey Lane Campers will not be held responsible for any variations to fuel economy.

Vehicles returned with a lower level of fuel than indicated will be charged at the market price and a service fee of NOK 150. If you run out of fuel and request roadside assistance you will be liable for the call out fee, in addition to the cost of the fuel and expenses retrieving the fuel.

The customer/hirer is fully responsible to obtain the information to fill the correct type of fuel for the car. If wrongly fuel is being filled, the customer/hirer is being held responsible to the cost of any damage to the vehicle and to inform Peachey Lane Campers within 24h. It is important that the engine is not started after wrongly fuel filled. Read the section for the “use of insurance” if this is the result of the wrongly filled fuel.

PEACHEY LANE CAMPERS LIABILITY

Peachey Lane Campers will not be liable to the customer/hirer for any loss, damage or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being suitable for the customers/hirer’s purposes. Peachey Lane Campers will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc., nor for any personal injury or damage to the customer/hirer property caused thereby.

MAXIMUM NUMBER OF PASSENGERS

The customer/hirer agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on the licensing authorities. Peachey Lane Campers will not accept any liability if these Terms are breached.

VALUABLES

Peachey Lane AS are not liability for valuables left in or stolen from the campervan/vehicle. Please note: Insurance on personal property is the customers/hirers responsibility.

TRANSFERS

Transfers to and from Peachey Lane Campers are not included in the rental price. It is the responsibility of the customer/hirer to arrange transport to and from pick-up locations.

CLEANING FEE ON RETURN OF VEHICLE

The vehicle will be delivered in a clean condition to the customer/hirer. There will be a mandatory 500 NOK cleaning fee. The vehicle must be returned in a tidy condition.

NO SMOKING

Inside the vehicle, and nearby it is a non-smoking area If the customer/hirer do smoke inside of the vehicle, or it smells smoke from the interior when deliver back the car, the customer/hirer will pay a smoking fee of 3000 NOK.

RENTAL REFUSAL

Peachey Lane Campers reserves the right to refuse any rental, or the continuation of any rental at its discretion.

REPAIRS

Peachey Lane Campers campervans/vehicles are always fully maintained and serviced. However, we recognise that occasional breakdowns and small problems will occur. Peachey Lane Campers has a 24/7 road assistance agreement on breakdown with our insurance provider.

Should serious problems be encountered, the customer/hirer must inform Peachey Lane Campers at the first possible opportunity and follow Peachey Lane Campers instructions. In case of an emergency or urgent matter, please call our administration at +47 95 17 33 41.

Please call our insurance partner (IF insurance) roadside assistance number +47 21 49 24 00 for on-road service.

Accommodation: No alternative accommodation or food items will be paid for during such down time.

Flat battery: Should roadside assist be requested by the customer/hirer due to flat batteries, and it is detected that the cause was due to the fault of the customer/hirer, the customer/hirer will be responsible for the callout fee incurred. If the fault with the battery is due to mechanical problems, there will be no charge.

Peachey Lane Campers is not responsible for damage to the customer/hirer’s property caused by water due to leaks. Most (or all) travel insurances will however cover such damages.

Peachey Lane Campers will not be held responsible for the customer/hirers missing pre-organised tours due to vehicle repairs or breakdowns. Peachey Lane Campers will not reimburse any non-refundable deposits or other associated costs incurred by the customer/hirer as a result.

In the event of a vehicle motor overheating and driven continually until it can no longer function, or any damage to the vehicle caused by user error, Peachey Lane Campers has the right under its Terms and Conditions to terminate the rental agreement immediately and to finalise and cancel further use of the vehicle at the customers/hirers expense. All towing, transport and repairs will be at the customers/hirers expense.

VEHICLE USE

The customer/hirer shall not use the campervan for anything other than its intended purpose or allow use of the campervan to carry passengers or goods for hire. The customer/hirer shall not allow the vehicle to be used to carry volatile liquids, corrosive or flammable materials or explosives. The customer/hirer will not place any signage of any kind on the campervan to advertise or alter the outside appearance of the vehicle. The customer/hirer shall drive the vehicle in a careful and cautious manner and will not do or allow to be done anything to harm the campervan. If the customer/hirer do harm or break the campervan in a way that it is not meant to be use, the customer/hirer will need to pay the full cost of the damage.

ROAD RESTRICTIONS

Peachey Lane Campers campervans are not allowed to travel on beaches or the outside of roads (off-road). Such travel voids all damage protection cover and the customer/hirer will be liable for all damage caused. The full cost of the damage to all parties concerned may be deducted from the customer/hirer. If in the opinion of Peachey Lane Campers, a campervan is found to have travelled off-road or on beaches the bond/deposit will be retained until the campervan/vehicle is fully inspected and checked for damage. If no damage has occurred, the bond will be returned to the customer/hirer. If you have to be rescued/towed because of these circumstances, or get stuck in the snow, you will be charged the fees charged to Peachey Lane Campers.

LIVING EQUIPMENT

Living equipment is included in the campervan/vehicle. The customer/hirer will be charged for any missing or damaged items, a detailed checklist will be provided on pick-up.

SPEEDING TICKET/SPEED TRAP

Peachey Lane Campers takes no responsibility for speeding tickets, or if the customer has been taken in a speed trap. This is the customer fully responsibility to comply the speed limit. There is a 300,- NOK service fee for paperwork, if the customer has been taken in a speed trap.

Peachey Lane Campers is not legally permitted to and will not provide any assistance in fitting or selecting child restraints for vehicles or any fines accumulated for children travelling in incorrect child restraints. This is entirely the responsibility of the customer/hirer.

EXTRAS

Extras must be booked in advance and prices our found on the Peachey Lane Campers website. All extras must be returned in the condition they were picked-up.

CONTRACTUAL RIGHTS

The customer/hirer accepts that the Terms and Conditions make this a Norwegian contract, and that the customer/hirer will be bound by Norwegian Law in which the Agreement is contracted.

This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract may only be in writing and signed by the customer/hirer and an authorised agent of Peachey Lane Campers. Peachey Lane Campers makes no express or implied warranty in relation to this Agreement.

CONFLICT RESOLUTION

Complaints are addressed to the seller within a reasonable time, cf. items 9 and 10. The parties shall try to resolve any disputes amicably. If this fails, the buyer can contact the Norwegian Consumer Agency for mediation. The Norwegian Consumer Agency is available on telephone 23 400 600.

KEYS

The customer/hirer will be responsible for the cost of replacing keys which are lost or broken, or for the retrieval of keys locked in a vehicle. Cost of a locksmith travelling to the campervan/vehicle will be at the customer/hirer expense.

PAYMENT IN NOK

All payments to be paid will be in Norwegian Crowns (NOK).

DISCLAIMER

All illustrations, line drawings and text in any of our brochures or advertising material, including our website, are a representation only of the campervan depicted. Variances in any campervan/vehicle or its equipment offered for rental may occur due to modifications and/or upgrades.

EXCHANGE RATE/CURRENCY FLUCTUATION

All transactions are conducted in Norwegian Crowns (NOK). Due to exchange rate fluctuations, there could be some variation in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. Peachey Lane Campers accepts no liability for these variations, up or down.

ACCIDENTS

In the event of the campervan/vehicle being involved in an accident (either single or two or more vehicles involved) where damage in done to either Peachey Lane Campers campervan, any other vehicle involved in the accident or any person injured, the customer/hirer or co hirers must contact Peachey Lane Campers within a maximum of 24 hours of the accident occurring.

A Peachey Lane Campers insurance form supplied by Peachey Lane Campers must be filled in completely and accurately, with detailed diagrams, descriptions of the accident, complete details from all parties involved in the accident, signed, and dated and forwarded to Peachey Lane Campers immediately. If the above terms and conditions are not adhered to all insurance will be cancelled and the full amount of all repair costs and damages including lost revenue or medical expenses, refunds due to lost time for future customers and accommodation fees required will be forwarded to the customer/hirer.

THE CUSTOMER/HIRER MUST ENDEVOUR TO DRIVE RESPONSIBLY & SAFELY ALWAYS

Most accidents are caused by driving at night or:

Driving too quickly
Driving on the wrong side of the road.
Turning across oncoming traffic.
Driving while fatigued, tired or sleepy.
Animals running across the road.
Reversing without due caution.
Driving whilst intoxicated.
The driver becoming distracted by something on the side of the road.

These Terms & Conditions are for all rental bookings throughout Norway.